Contact
Get in touch.
We are a small team. We are above a carpet shop. We will respond.
The preferred method. We check it regularly. We respond within 48 hours, excluding weekends, bank holidays, and days when the dog has been particularly demanding.
Telephone
The telephone is in the carpet shop. When it rings, someone from the carpet shop must come upstairs to tell us. This process takes between three and eight minutes depending on who is downstairs and whether they are with a customer. We do not recommend this method for urgent enquiries. We do not have urgent enquiries. The dog is not urgent. The dog is ongoing.
024 7699 [redacted]
We have been asked to remove this number from the website. We have not been asked by whom. The number remains because we have not received a formal request and because the person who answers it at the carpet shop has been very patient with us and we would like to keep the relationship professional.
Post
Companion Systems
Above Comfort Underfoot
123-125 Corporation Road
Nuneaton
CV11 5JB
Please address correspondence to “Companion Systems” and not to “the dog.” The dog does not read post. The dog does not read. The dog has not been taught to read. We considered it. The dog was not interested. We respect this boundary.
In person
We accept walk-ins. Knock twice on the door between the carpet shop and the stairwell. If you knock three times, the carpet shop will answer. Three times means carpet. Two times means dogs. We did not establish this convention. It has emerged organically and we see no reason to change it.
Please do not bring the dog to a support appointment unless the appointment is about the dog. If the appointment is about the dog, please bring the dog. The dog should be in a state suitable for public display. We do not define this state. You will know if the dog is in it.
Response times
We aim to respond to all enquiries within 48 hours. Complex enquiries may take longer. The most complex enquiry we have received to date took eleven days and involved a customer in Rotherham who had purchased dog Pro and needed advice on managing the dog’s relationship with a houseplant. We resolved the issue. The houseplant survived. The dog was not available for comment.
Before you contact us
The FAQ covers most questions.
We have answered the common ones. Is the dog alive? Yes. Does the dog love me? Probably not without the loyalty module. Can I return the dog? Technically. We recommend reading the FAQ before contacting support, as the answer to your question may already exist. If it does not, we will add it.